FAQ

Why choose Eunike Living to clean your home?

We believe there is a better alternative to traditional cleaning using harsh cleaners. We provide eco-friendly cleaning products and services.  We are doing our little part to help preserve our environment.

The home environment is important to you and your loved ones. Not only must it be clean but it must also be safe and healthy for your family. When you opt to use our green cleaning service, you can be assured of not only a cleaner but a safer home environment for your loved ones. We do not use harmfulcleaning chemicals in our cleaning process.  And because of this, allergy sufferers, your pets, young children and everyone in your home can benefit when you choose our green cleaning services.

We understand our clients’ needs and we do our best to provide our professional cleaning service to exceed them. This can be evidenced by the numerous testimonies from our valued clients expressing their great satisfaction of the cleaning services we provided.

We are not an agency that simply deploys independent cleaners to our clients’ homes. We are a professional cleaning company with a long term view to serving our valued customers. Therefore we are selective about our cleaners. We interview them, train them, put them to work alongside experienced cleaners, observe them before deploying them to clean our clients’ home.

What kind of cleaning services do you provide?

Our cleaning services cover both one-time cleaning and regular cleaning services. One-time cleaning services include Spring, Pre-Move-In, Post Move and Post Renovation cleaning.  For regular cleaning services, you can schedule weekly, twice weekly, bi weekly or monthly appointments.

Am I required to sign a contract for regular cleaning services?

No we do not require our clients to sign a long term binding contract to use our cleaning service. We have a service agreement which lays down the terms of our services and administrative details such as rescheduling a cleaning session.

How do you charge for your cleaning service?

We charge a flat rate for one-time cleaning services. The cost will depend on the size, configuration and general condition of the apartment/property to be cleaned. For landed property, we would require to do a non-obligatory site visit to provide our client with an appropriate quote.

For regular cleaning services, our charges are based on per man-hour basis. There is a minimum service charge of 4 hours. Please call or email our staff for a quotation.

Besides the cleaning charges, are there other fees I need to pay?

On your first cleaning appointment, we require pre-payment to be made for one month of cleaning service.  Thereafter we collect one month in advance of the cleaning on payment due dates.

Our clients can either pay us by cheque or do a bank transfer payment into our bank account. Details of the bank account will be provided to our clients.

How do I pay for the cleaning service?

We charge a flat rate for one-time cleaning services. The cost will depend on the size, configuration and general condition of the apartment/property to be cleaned. For landed property, we would require to do a non-obligatory site visit to provide our client with an appropriate quote.

For regular cleaning services, our charges are based on per man-hour basis. There is a minimum service charge of 4 hours. Please call or email our staff for a quotation.

How long does a regular cleaning session take?

Typically an apartment will take 4 hours to clean for a 2/3 bedroom apartment.  Larger apartments may require extra time to ensure the apartment is cleaned properly.

Do you provide ironing service?

If required, we can help our clients do some ironing. However, it is limited to one hour of ironing as our focus is to ensure our clients home are cleaned thoroughly. An additional hour of service charge may be added for ironing.

Do I have to be home on the scheduled cleaning session?

Most of our clients are not home during their cleaning appointments. Some clients let us in before they leave for work. Some clients leave keys with their front desk staff or leave us with a copy of their keys on file. We have some clients who feel more comfortable being home during the scheduled cleaning sessions. Whatever the preference, we are happy to make your experience pleasant and convenient.

Will you send the same person/team on each appointment?

We understand our cleaner needs to build a rapport with the client. Hence for regularly scheduled cleaning that requires 4/5 hours, we assign a regular cleaner for our client.

What cleaning products do you use?

Our cleaners carry along with them our company set of microfiber cloths and gloves for cleaning our clients’ home. In addition, they carry with them baking soda to clean areas that have a bit more dirt such as in the bathrooms.

For clients that prefer to switch over to green cleanings products, they can purchase our range of green cleaning solutions from USA. These products are green seal certified and are non-toxic, bio-degradable and effective.

What cleaning supplies do I need to provide for the cleaner?

For sanitary reasons, we request our clients to provide some basic cleaning tools of their own. Clients should have a vacuum cleaner, a floor mop (preferably microfiber mop) and cleaning agent if applicable and a toilet bowl brush and cleaner.

Are you insured against damages? What about theft?

At Eunike Living, our cleaners are trained to respect your home as we would our own. However, in the event that an object is accidentally damaged through negligence, please notify our office within 24 hours of your appointment. Eunike Living will only be liable for a maximum $150 damages. We will not be liable for damage through wear and tear. We understand that our clients have sentimentally valuable items which may not be replaceable, which is why we take extra care in your home to be careful of all your belongings.

We will conduct an immediate and throughout investigation in the unlikely incident of theft. If deemed necessary, the matter will be reported to the police.

What happens if I wish to cancel the regular cleaning services?

Once we commence our cleaning service, our clients are required to give us just two weeks notice to terminate the cleaning service. Clients pay us one month in advance of the cleaning service. On termination of the cleaning service, any unused portion of prepayment made will be refunded to the client if the client has given us two weeks notice.

Should I tip my cleaning consultant?

Tipping is not required, although may be offered as a reward for excellent service. Some clients leave cash or a cheque for their cleaning consultants; others prefer to have our office staff add a gratuity to their cleaningcharges.

How do I give feedback to Eunike Living?

We appreciate feedback from all of our clients. It helps us to improveour services. You can call or email our office to share your experience with one of our client services representatives.